ABSTRACT
The changes generated by COVID-19 have imposed a new scenario for the development of university extension actions that favor health promotion in these times of crisis. The present work aims to present the extension experiences developed by the University Welfare Center from the "Psychohelp Vs COVID-19" project. Based on the work methodology, the results of 11 publications on the subject are presented, 15 self-help newsletters were designed, an application for mobile phones was created, the help line and a WhatsApp group and regular sections on social networks were established. to provide guidance to the public. The expression of the positive experiences of the beneficiaries endorsed the relevance of the professional actions developed. The psychohelp actions developed within the framework of a social innovation project implemented from the use of Telepsychology allowed, from the university extension, to respond to the needs of the population in issues related to mental health care in the confrontation with the COVID-19.
ABSTRACT
A social innovation project for psychological care in crisis was implemented by COVID-19, using telepsychology as a fundamental tool. The research process was methodologically based on action research, structured in four stages. The intervention actions were developed through information and communication technologies such as websites, social networks, e-mail, computers, fixed and mobile telephony. The self-help resources designed offered truthful information about the disease, encouraged the mediation of interpersonal conflicts, the expression and management of emotions associated with health distancing, favored the reduction of intrusive thoughts as well as the development of healthy coping strategies, care and self-care. The expression of the positive experiences of the beneficiaries supported the relevance of the proposal.